This project consisted of two tools for searching reviews and creating automatic replies based on features of the client establishments.
Google Maps review capture was done through a web scraper I built in Visual Basic .NET, which made it possible to bypass Google's human verification captcha.
I built the reply management system as a Symfony 4 application that managed all client reviews, generating replies from keywords and a database of hotel features.
For example, if a hotel customer complained about a noisy stay, the application prepared a reply by looking for possible solutions to that issue and suggested that, on their next visit, the customer could rent a soundproofed room or ask for earplugs at reception, depending on the solutions available at that establishment.